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Anthropic user locked out due to Yoti age verification failure

A user is experiencing issues with Anthropic's age verification process, specifically with the Yoti system. The user was banned for being underage, despite using the service for university work, and Yoti is failing to verify their age. They are seeking alternative solutions or advice on how to proceed with customer support. AI

IMPACT User-facing verification issues can impact adoption and trust in AI services.

RANK_REASON User-reported issue with a product's verification system.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Anthropic user locked out due to Yoti age verification failure

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/Overdrive128 ·

    Yoti won't accept my face as a verification, and now I am still locked out of my account

    <!-- SC_OFF --><div class="md"><p>Hey all,</p> <p>I am pretty sure, many people are having this, but recently, I got hit with a ban for being less than 18; which is wild cause I used it for Uni class work. Regardless, I decided to use Yoti to verify my age, and it doesnt work, wh…