User slams AI assistant for order issues, calls it "useless"

By PulseAugur Editorial · [1 sources] · 2026-05-28 23:58

A user expressed extreme dissatisfaction with an AI assistant that failed to resolve an order issue, causing a three-week delay. The AI's inability to help and its admission of making mistakes led the user to cancel the order. Only after speaking with a human representative was the problem quickly resolved, prompting the user to label the AI experience as negative. AI

IMPACT Highlights the current limitations and potential user frustration with AI assistants in customer service roles.

RANK_REASON User complaint about a specific AI product's poor performance.

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COVERAGE [1]

Mastodon — mastodon.social TIER_1 English(EN) · [email protected] · 2026-05-28 23:58

Had to cancel an order that was apparently lost in the void (three weeks late). Called to cancel, since both the website and app were useless. “ #AI assistant”

Had to cancel an order that was apparently lost in the void (three weeks late). Called to cancel, since both the website and app were useless. “ #AI assistant” answered and explained it’s “still learning and could make mistakes.” It certainly made mistakes. Finally got a human, a…

COVERAGE [1]

Had to cancel an order that was apparently lost in the void (three weeks late). Called to cancel, since both the website and app were useless. “ #AI assistant”

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