Users are reporting significant issues with Cursor's billing and customer support, with multiple individuals claiming they were charged for the Pro version of the AI coding assistant without receiving access. Despite providing proof of payment, users state that Cursor support is unresponsive or provides conflicting explanations, refusing refunds for services not rendered. This has led to frustration and a lack of confidence in the company's customer service. AI
IMPACT Potential erosion of trust in AI developer tools due to poor customer service.
RANK_REASON User-reported issues with a software product's billing and support.
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