T-Mobile's new T-Life app is causing issues for customers, leaving some stranded in stores. The app's strict mandates mean that customers with technical emergencies or those looking to purchase a new phone may not be able to do so in a retail setting. This situation highlights potential problems with app-centric customer service strategies. AI
RANK_REASON The cluster discusses a product issue impacting users, fitting the 'tool' category for product-related problems.
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