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OpenAI bans user after reporting platform failures, despite acknowledging issues

A long-time ChatGPT Plus subscriber reports being banned by OpenAI after attempting to report critical platform failures. The user claims to have documented seven months of issues, including non-functional custom instructions, memory modules, and file loading, providing extensive evidence to OpenAI support. Despite OpenAI acknowledging these technical problems in writing, the user states they were still charged monthly for a broken service and eventually banned. AI

Summary written by gemini-2.5-flash-lite from 1 sources. How we write summaries →

IMPACT Highlights potential issues with user support and platform reliability for paid AI services.

RANK_REASON User reports issues with a specific product and subsequent ban, not a systemic model release or major company event.

Read on r/OpenAI →

OpenAI bans user after reporting platform failures, despite acknowledging issues

COVERAGE [1]

  1. r/OpenAI TIER_2 · /u/daeron-blackFyr ·

    Banned by OpenAI after reporting a live credential hijack. They admitted in writing my account was broken. Here are 7 months of forensic receipts and 20+ cases.

    <table> <tr><td> <a href="https://www.reddit.com/r/OpenAI/comments/1tmdjvh/banned_by_openai_after_reporting_a_live/"> <img alt="Banned by OpenAI after reporting a live credential hijack. They admitted in writing my account was broken. Here are 7 months of forensic receipts and 20…