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Anthropic Claude accounts suspended for alleged child use

Multiple users on Reddit are reporting that their Anthropic Claude accounts have been suspended, often citing usage by a child or violation of privacy policies. Some users express frustration over the quick suspension, the difficulty in contacting support, and the inability to retrieve their data. One user questioned if the suspension emails were part of a scam due to suspicious sender addresses and links, though Anthropic's Safeguards Team confirmed the suspensions and directed users to Yoti for age verification. AI

IMPACT Widespread account suspensions on Anthropic's Claude raise concerns about user data access and the effectiveness of AI safety protocols.

RANK_REASON Multiple user reports of account suspensions on a consumer-facing AI product, indicating a potential issue with the service's safety or moderation policies.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 6 sources. How we write summaries →

Anthropic Claude accounts suspended for alleged child use

COVERAGE [6]

  1. r/Anthropic TIER_1 English(EN) · /u/AmbitiousRedPanda ·

    Account Suspended

    <!-- SC_OFF --><div class="md"><p>Paid for my membership at 11:46 PM last night, woke up this morning to find my account suspended at 9:43 AM. I submitted the appeal but don’t even care, I just want my $20 back. Has this happened to anyone else before, this quickly? I used it to …

  2. r/Anthropic TIER_1 English(EN) · /u/Character-Grocery873 ·

    Account suspended

    <!-- SC_OFF --><div class="md"><p>Hello. I got my account suspended and it says that they detected that my account was used by someone under 18. Can i atleast export my conversation data and notes before disclosure? I really need them for studies, i didn't save some important inf…

  3. r/Anthropic TIER_1 English(EN) · /u/First-Chard4772 ·

    Account Suspended Update

    <!-- SC_OFF --><div class="md"><p>Guys I mailed claude support and got reply from Fin AI saying the support team is too busy please submit an appeal then it will be verified(which got rejected initially). Now I doubt do they even have a support team? Cause there isn't any phn num…

  4. r/Anthropic TIER_1 English(EN) · /u/First-Chard4772 ·

    Account Suspended

    <!-- SC_OFF --><div class="md"><p>My Claude account got suspended due to &quot;Use by a CHILD&quot; a week ago. I am well over 18. I did submit an appeal whose reply I got today saying they can't reinstate my account due to violation of privacy policy. Is there any way to get my …

  5. r/Anthropic TIER_1 English(EN) · /u/Informal_Occasion634 ·

    My account has been suspended. Is this a scam?

    <!-- SC_OFF --><div class="md"><p>This is the message in the email:</p> <p>Hello,</p> <p>Our team found signals that your account was used by a child. This breaks our rules, so we paused your access to Claude (you can read more about our rules here).</p> <p>If you think we made a…

  6. r/Anthropic TIER_1 English(EN) · /u/Traditional-Fly2348 ·

    I'm banned for nothing

    <table> <tr><td> <a href="https://www.reddit.com/r/Anthropic/comments/1tkz8tx/im_banned_for_nothing/"> <img alt="I'm banned for nothing" src="https://preview.redd.it/2dy4bzzlur2h1.png?width=140&amp;height=140&amp;crop=1:1,smart&amp;auto=webp&amp;s=94c44a624c6227e3bea89e597d730f49…