Patients in the UK are increasingly turning to AI chatbots for medical advice due to the perceived decline in accessible and consistent care within the National Health Service (NHS). The current system often involves rotating doctors and lengthy waits, making a predictable and available AI alternative appealing. Experts suggest that this trend highlights a need for regulated AI tools in healthcare, rather than a reason to halt innovation, to ensure patients and doctors have trusted options. AI
IMPACT Highlights how AI is being used as a coping mechanism for systemic issues in healthcare, prompting calls for regulation and trusted alternatives.
RANK_REASON The cluster consists of letters to the editor discussing the implications of AI chatbots in healthcare, rather than a direct announcement or release.
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