PulseAugur
EN
LIVE 22:22:44

Anthropic Max plan user locked out, support bot in loop

A user paid for Anthropic's Max plan but their account remains on the free tier. Attempts to resolve the issue through the support bot have resulted in an infinite loop, leading the user to question the availability of human customer support. AI

RANK_REASON User complaint about a product/service issue, not a significant industry event.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/Suspicious-Jezakh ·

    Paid $200 for Max Plan, account stuck on Free, and the Support Bot is in an infinite loop. (Is there a human at Anthropic?)

    &#32; submitted by &#32; <a href="https://www.reddit.com/user/Suspicious-Jezakh"> /u/Suspicious-Jezakh </a> <br /> <span><a href="https://www.reddit.com/gallery/1thhcy9">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/Anthropic/comments/1thhdag/paid_200_for_max_pl…