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Freshworks CEO: Agile enterprises win AI race by rebuilding IT

Enterprises that successfully leverage AI are prioritizing foundational IT infrastructure over specific models, according to Freshworks CEO Dennis Woodside. Companies like Seagate and New Balance are rebuilding their systems from the ground up to ensure data consolidation and streamlined workflows, which enables AI to function effectively. This approach contrasts with simply lifting and shifting legacy processes, which often leads to AI initiatives failing to scale due to integration complexities and high costs. AI

Summary written by gemini-2.5-flash-lite from 1 source. How we write summaries →

IMPACT Successful AI adoption hinges on robust IT infrastructure and streamlined operations, not just advanced models.

RANK_REASON Article discusses general business strategy regarding AI adoption, citing examples and research, rather than announcing a specific product, model, or event.

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Freshworks CEO: Agile enterprises win AI race by rebuilding IT

COVERAGE [1]

  1. Fortune TIER_1 · Dennis Woodside ·

    Freshworks CEO: why agile enterprises are winning the AI race — and what they did differently

    The companies pulling ahead with AI aren't spending more. They're starting cleaner. Here's the operational discipline separating winners from laggards.