A user is experiencing significant issues with their Cursor subscription, which was unexpectedly changed from an Ultra plan to a Grok plan. This change has resulted in their account being provisioned as a free one, despite still paying the original subscription fee. Attempts to resolve the issue through customer support have been met with responses solely from AI chatbots named "Sam" and "Stephen," with no clear timeline for human intervention or resolution. The user is seeking advice on how to bypass the AI support system to reach a human representative and resolve their billing and access problems. AI
IMPACT Highlights potential customer service challenges as AI chatbots become primary support interfaces.
RANK_REASON User-reported issue with a specific software product's customer support.
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