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My Support-FAQ Bot Made Up 22 Answers It Didn't Know. Grounding It in n8n Dropped That to 0

By PulseAugur Editorial · [1 sources] ·

A self-hosted support bot using the Qwen 1.8B model was tested with a small knowledge base and a mix of known and unknown questions. The bot confidently fabricated answers to 22 out of 30 unknown questions, often stating incorrect information such as the absence of specific features or discounts. A AI

RANK_REASON [lever_c_demoted from research: ic=1 ai=1.0]

Read on dev.to — LLM tag →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

My Support-FAQ Bot Made Up 22 Answers It Didn't Know. Grounding It in n8n Dropped That to 0

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8 / 100
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[lever_c_demoted from research: ic=1 ai=1.0]
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COVERAGE [1]

  1. dev.to — LLM tag TIER_1 English(EN) · Crzy undefined (undefined) ·

    My Support-FAQ Bot Made Up 22 Answers It Didn't Know. Grounding It in n8n Dropped That to 0

    <p>A support bot that says "I don't know" is annoying. A support bot that confidently says "No, we don't have a phone number" when nobody ever wrote that down is a liability.</p> <p>So I tested mine. I gave a small support-FAQ workflow a 6-entry knowledge base and asked it 20 que…