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中文(ZH) 有问题找谁：Lite 走 Issues，完整版走商品页私信

Software support channels clarified for free and paid versions

By PulseAugur Editorial · [1 sources] ·

This article clarifies the appropriate channels for seeking support and providing feedback for different versions of a software product. For the free Lite version, users should direct issues and suggestions to GitHub Issues. Owners of the full version are instructed to use private messages on the product page for after-sales service, update notifications, and issue feedback, with a guaranteed response time of 12 hours. The article explicitly states that email addresses are not provided for either version, and users should not seek support through unofficial channels. AI

RANK_REASON The item describes how to get support for a software product, which falls under the 'tool' category.

Read on dev.to — Claude Code tag →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Software support channels clarified for free and paid versions

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5 / 100
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Tool
The item describes how to get support for a software product, which falls under the 'tool' category.
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Single-source cluster
Only one publisher covered this so far. Single-source stories can still rank when the publisher is high-authority, but they lack cross-source corroboration.
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product
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Low
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Breaking (< 6h)
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COVERAGE [1]

  1. dev.to — Claude Code tag TIER_1 中文(ZH) · alapha888 ·

    Who to ask for problems: Lite goes to Issues, full version goes to private messages on the product page

    <p>整理说明：本文整理自 Lite 版 README“反馈”一节与完整版 README“联系”一节的原文，非新实测。只写两处原文里写明的渠道，不补充没写过的联系方式。</p> <p>先分清你用的是哪个版本，渠道是不一样的：</p> <ol> <li><p>免费 Lite 版：问题、建议走 GitHub Issues。Lite 仓 README“反馈”一节就是这么写的，链接指向该仓的 Issues 页。用这个渠道不需要先买完整版，公开仓的问题就放在公开的地方讨论。</p></li> <li><p>完整版：售后、更新推送、问题反馈，走爱发电商品页私信，购买…

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