AWS has introduced a new feature for its Bedrock AgentCore Gateway that enables AI agents to securely interact with enterprise applications like ServiceNow while preserving user identity. This on-behalf-of (OBO) token exchange mechanism, integrated with Microsoft Entra ID, ensures that API calls are made under the user's context, maintaining audit trails and access controls. The system allows AI agents to call ServiceNow's REST API by exchanging the agent's token for one scoped to the ServiceNow API, preserving the original user's identity and permissions. AI
IMPACT Enhances security and auditability for enterprise AI agent integrations by preserving user context.
RANK_REASON This is a product feature announcement for a specific integration, not a core AI model release or research milestone.
Read on AWS Machine Learning Blog →
- Amazon Bedrock AgentCore
- Amazon Bedrock Guardrails
- AWS
- Bedrock AgentCore Gateway
- Microsoft Entra ID
- Model Context Protocol (MCP) server
- OAuth
- RFC 7519: JSON Web Token (JWT)
- ServiceNow
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