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Anthropic users report unauthorized charges and poor support

By PulseAugur Editorial · [2 sources] ·

Users are reporting unauthorized charges and attempted fraudulent transactions originating from Anthropic. One user experienced multiple $29 charges and larger attempted charges after freezing their card, despite never having an account. Another user had their Claude account compromised, leading to £180 in fraudulent gift purchases, and has experienced a significant lack of response from Anthropic's customer support over four weeks. AI

RANK_REASON User-generated complaints about unauthorized charges and poor customer service are not significant industry news.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 2 sources. How we write summaries →

COVERAGE [2]

  1. r/Anthropic TIER_1 Norsk(NO) · /u/ohwellwhatever98 ·

    Support Help

    <!-- SC_OFF --><div class="md"><p>Seeking help from people who are familiar with this company! There have been unauthorized charges to my card and further attempted charges after I froze my card, from Anthropic. Multiple $29 charges, and then today an attempted $250 $255 and $388…

  2. r/Anthropic TIER_1 Norsk(NO) · /u/FootLemon ·

    Support Help

    <!-- SC_OFF --><div class="md"><p>Okay, so a few weeks back my Claude account was compromised. The attackers managed to spend £180 (2x £90 gifts) Gift Max 5X - 1 months.</p> <p>So, naturally I reset and changed passwords (email, etc.) I immediately contacted Anthropic for support…

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