Nandi, an open-source AI model, has been developed to categorize and route customer complaints in 13 Indian languages. The model, with 560 million parameters, can sort complaints into 53 categories based on regulatory lists from bodies like the RBI and IRDAI, and also provides an urgency level. While Nandi achieved a 92.9% accuracy on synthetic data, its performance on real-world posts dropped to 62.5% for the correct category and 81.3% for the top three categories, highlighting a gap between synthetic testing and practical application. AI
IMPACT This model could improve efficiency in handling customer complaints across various Indian regulatory bodies and services.
RANK_REASON Release of a specialized open-source AI model for a specific task (complaint routing in Indian languages). [lever_c_demoted from research: ic=1 ai=1.0]
AI-generated summary · Google Gemini · from 1 sources. How we write summaries →
