Enterprise Service Management (ESM) is crucial for B2B organizations to improve business resilience and accelerate revenue realization by coordinating cross-departmental workflows. Rohan Joshi, CEO of Wolken Software, highlights that ESM, often miscategorized as solely an IT function, directly impacts revenue by reducing delays in launching new accounts. A recent Oxford Economics study revealed that 47% of technology leaders stated customers often detect service degradation before internal teams, underscoring the need for better visibility and coordinated responses across departments to mitigate significant financial losses from disruptions. AI
IMPACT Enhances operational efficiency and revenue realization in B2B by streamlining cross-departmental workflows.
RANK_REASON The article discusses enterprise service management (ESM) as a business strategy and tool for improving resilience and revenue, rather than a new product release or core AI research.
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