Managed service providers (MSPs) often become entrenched, with companies inheriting them and failing to re-evaluate their contracts. This can lead to inflated costs, outdated services, and a lack of strategic alignment, as the MSP may become the sole source of knowledge about the client's IT environment. IT leaders should proactively manage these relationships, conduct regular contract reviews, and rebid services every three years to ensure competitive pricing and better service levels, potentially saving 10-25% and improving performance expectations. AI
IMPACT This article discusses IT management best practices and does not have a direct impact on AI operations.
RANK_REASON Opinion piece from a Forbes contributor discussing IT management best practices.
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