This article discusses the retraining of Calgary's 311 triage model, focusing on MLOps and AIOps practices. The author highlights the importance of using GitHub for retraining without storing AWS keys, emphasizing the need for a challenger model to outperform the current approved champion. AI
IMPACT This case study demonstrates practical MLOps techniques for improving public service AI models, potentially influencing how other cities manage their AI systems.
RANK_REASON The article discusses MLOps practices and the retraining of a specific city's 311 triage model using GitHub, which falls under AI tooling and infrastructure.
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