Smartsheet is prioritizing a human-centered approach to AI adoption, focusing on how the technology impacts employees' daily work and company goals rather than just the tools themselves. The company's strategy involves understanding and addressing the needs that drive 'shadow AI,' or unauthorized tool usage, by paying attention to these signals to inform official tooling and adoption processes. Smartsheet also emphasizes the importance of IT's role in managing and enabling AI features through a structured change management process. AI
IMPACT Focuses on organizational strategies for AI tool adoption and managing employee needs, rather than core AI development.
RANK_REASON Article discusses a company's strategy for integrating AI tools into its operations, focusing on user adoption and management.
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