Morgan Stanley has achieved over 98% adoption of its AI assistant among financial advisor teams by involving advisors directly in the grading and refinement process. Initially capable of answering 7,000 questions, the assistant now handles queries from a corpus of 100,000 documents. This approach, where advisors acted as the primary quality control before wider rollout, ensured the tool met client-facing standards. AI
IMPACT Demonstrates a successful strategy for driving AI tool adoption within large organizations by prioritizing user feedback.
RANK_REASON The item describes the adoption and refinement of an AI assistant within a company, rather than a new release from a frontier lab or a significant industry-wide event.
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