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ServiceNow report: Human talent, not tech, separates AI leaders from laggards

By PulseAugur Editorial · [1 sources] ·

A new report from ServiceNow highlights a significant gap in AI adoption, with leading companies prioritizing human talent investment and operational discipline over solely technological advancements. These "pacesetter" organizations, representing about 21% of those surveyed, show higher rates of AI upskilling, unified data strategies, and clear AI visions compared to their peers. The report emphasizes that true AI maturity and productivity gains stem from leadership vision, integrated training, and a willingness to redesign processes from the ground up, rather than simply applying AI to existing, potentially flawed, workflows. AI

IMPACT Highlights the critical role of human capital and strategic vision in successful AI adoption, suggesting a shift in focus for organizations aiming to leverage AI effectively.

RANK_REASON Commentary on an AI maturity index report from a company that produces it.

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AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

ServiceNow report: Human talent, not tech, separates AI leaders from laggards

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COVERAGE [1]

  1. Fortune TIER_1 English(EN) · Nick Lichtenberg ·

    Inside ServiceNow’s AIQ data, the widest gap between AI leaders and laggards is training for humans

    "Pacesetters" are far likelier to hire and train people up. "It's not just technology," says ServiceNow's Diana David, a "forward-deployed futurist."

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