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Online education's competitive edge hinges on tech maturity, says U. of Phoenix CIO

By PulseAugur Editorial · [1 sources] ·

Technology maturity in online education is becoming a key competitive differentiator, according to Jamie Smith, CIO of the University of Phoenix. Smith argues that while basic infrastructure like reliability and security are essential, true maturity lies in how seamlessly technology facilitates the student experience. He contrasts measuring technology activity, such as applications launched or AI usage, with measuring technology maturity, which focuses on customer outcomes and removing unnecessary steps. Mature technology anticipates user needs and ensures data is integrated and accessible, particularly for AI applications, to avoid the pitfalls of siloed information. AI

IMPACT Highlights how AI integration depends on underlying data infrastructure and user experience design.

RANK_REASON Opinion piece by an industry executive discussing technology strategy.

Read on Forbes — Innovation →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Online education's competitive edge hinges on tech maturity, says U. of Phoenix CIO

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COVERAGE [1]

  1. Forbes — Innovation TIER_1 English(EN) · Jamie Smith, Forbes Councils Member ·

    Why Technology Maturity Is Now A Competitive Advantage In Online Education

    The most useful question is: What is the customer trying to accomplish in the limited time and attention they are willing to give us?

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