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Cursor Pro+ user frustrated by unresponsive support and persistent usage cap issues

A user is experiencing persistent issues with their Cursor Pro+ subscription, where their common usage pool remains at 100% capacity for weeks. Despite multiple attempts to resolve the problem, customer support has refused to escalate or close the ticket, and an AI system prevents opening new tickets due to the existing open issue. The user is seeking advice on how to proceed with this unresolved support situation. AI

IMPACT Highlights potential issues with AI-driven support systems and user experience in AI-integrated tools.

RANK_REASON User-reported issue with a specific software product's support and functionality.

Read on r/cursor →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Cursor Pro+ user frustrated by unresponsive support and persistent usage cap issues

COVERAGE [1]

  1. r/cursor TIER_2 English(EN) · /u/josh3com ·

    What do you do when Support refuses to hand your ticket off or close it but also doesn't understand the problem?

    <table> <tr><td> <a href="https://www.reddit.com/r/cursor/comments/1wtcljd/what_do_you_do_when_support_refuses_to_hand_your/"> <img alt="What do you do when Support refuses to hand your ticket off or close it but also doesn't understand the problem?" src="https://preview.redd.it/…