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SMBs increasingly outsource IT to MSPs, highlighting hardware needs

By PulseAugur Editorial · [1 sources] ·

Small and medium-sized businesses (SMBs) are increasingly outsourcing their IT departments to managed service providers (MSPs) due to the need for specialized skills and flexibility in managing remote and hybrid work environments. A Forrester Consulting study found that over half of SMBs now rely on MSPs for services ranging from cybersecurity to helpdesks. However, the effectiveness of this shift is dependent on robust hardware, as demonstrated by a CrowdStrike security update that impacted millions of Windows devices, highlighting the need for out-of-band management capabilities to remotely address firmware-level issues. AI

IMPACT Highlights the increasing reliance on external IT services and the critical role of hardware infrastructure in supporting these services for businesses.

RANK_REASON The article discusses trends in IT management for SMBs and the implications of hardware choices, rather than announcing a new product or research finding.

Read on Forbes — Innovation →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

SMBs increasingly outsource IT to MSPs, highlighting hardware needs

How we ranked this

Signal score
2 / 100
Composite score across the factors below. Higher = stronger signal that this story matters right now.
Newsworthiness bucket
Commentary
The article discusses trends in IT management for SMBs and the implications of hardware choices, rather than announcing a new product or research finding.
Source corroboration
Single-source cluster
Only one publisher covered this so far. Single-source stories can still rank when the publisher is high-authority, but they lack cross-source corroboration.
Topics
product, infra
Editorial topic classification. Feeds into how the story surfaces on /topic/<slug> hub pages and into the per-entity coverage mix.
AI-industry relevance
Standard
On-topic for AI-industry coverage; kept in the public index.
Story freshness
Breaking (< 6h)
Fresh story with cross-source coverage still developing. Ranking may shift as more sources report.

Full methodology in our editorial standards.

COVERAGE [1]

  1. Forbes — Innovation TIER_1 English(EN) · Shawn Chang, Forbes Councils Member ·

    The SMB IT Department Didn't Vanish; It Moved Into The Laptop

    While outsourcing the IT department was unimaginable a decade ago, today, just a few years after that study, we are seeing this shift in full swing.

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