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Nvidia reportedly denies RTX 5090 warranty over faded serial numbers

By PulseAugur Editorial · [1 sources] ·

Nvidia is reportedly denying warranty claims for its high-end RTX 5090 graphics cards due to faded serial numbers on the metal bracket. Customers have reported that the ink on the bracket can fade over time, making it unreadable, which Nvidia allegedly uses as grounds to reject RMA requests. This issue appears to be affecting multiple users, with some suggesting workarounds like photographing the serial number with the packaging or using heat-resistant tape, while others note that the serial number can still be retrieved via software or is present on other parts of the card. AI

IMPACT Minimal direct impact on AI operations; primarily a consumer hardware warranty issue.

RANK_REASON This is a customer service issue regarding warranty claims for a specific hardware product, not a new product release or significant industry event.

Read on Tom's Hardware →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Nvidia reportedly denies RTX 5090 warranty over faded serial numbers

How we ranked this

Signal score
0 / 100
Composite score across the factors below. Higher = stronger signal that this story matters right now.
Newsworthiness bucket
Tool
This is a customer service issue regarding warranty claims for a specific hardware product, not a new product release or significant industry event.
Source corroboration
Single-source cluster
Only one publisher covered this so far. Single-source stories can still rank when the publisher is high-authority, but they lack cross-source corroboration.
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product, other
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Low
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Full methodology in our editorial standards.

COVERAGE [1]

  1. Tom's Hardware TIER_1 English(EN) · Zhiye Liu ·

    Nvidia reportedly denies RTX 5090 warranty over faded serial number — $6,500 GPU blemish not an isolated incident, according to customers

    Redditor reported that Nvidia allegedly rejected their warranty claims for GeForce RTX 5090 Founders Edition graphics cards because the serial number on the bracket was unreadable.

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