Ada, an AI-native customer service automation platform, has rebuilt its product using OpenAI's GPT-4 and GPT-4o models to improve customer query resolution. The company found that while high containment rates were easy to achieve, customer satisfaction was often poor. Ada developed a new evaluation framework that measures how well conversations are resolved, aiming for a new industry standard beyond simple containment. AI
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RANK_REASON Ada is a company that uses AI, and they are announcing an update to their product that leverages OpenAI's models.
