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Cursor users report Grok Bot access issues with .ru email addresses

By PulseAugur Editorial · [1 sources] ·

A user is experiencing issues accessing Grok Bot through Cursor, despite paying for SuperGrok Heavy which is advertised to include this access. The problem appears to stem from the user's .ru email address, which seems to be blocked by an unpublished policy, preventing the linking of their xAI identity to their Cursor account. Both Cursor and xAI support have been unhelpful, with Cursor support closing tickets and xAI directing the user back to Cursor. AI

IMPACT Potential friction for users with non-US email domains accessing integrated AI tools.

RANK_REASON User-reported issue with a specific product integration.

Read on r/cursor →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Cursor users report Grok Bot access issues with .ru email addresses

How we ranked this

Signal score
0 / 100
Composite score across the factors below. Higher = stronger signal that this story matters right now.
Newsworthiness bucket
Tool
User-reported issue with a specific product integration.
Source corroboration
Single-source cluster
Only one publisher covered this so far. Single-source stories can still rank when the publisher is high-authority, but they lack cross-source corroboration.
Topics
product, other
Editorial topic classification. Feeds into how the story surfaces on /topic/<slug> hub pages and into the per-entity coverage mix.
AI-industry relevance
High
Clearly on-topic for AI-industry coverage.
Story freshness
1 days old
Coverage has settled into its steady-state source set.

Full methodology in our editorial standards.

COVERAGE [1]

  1. r/cursor TIER_2 English(EN) · /u/coolak-fantom ·

    SuperGrok Heavy + Grok Bot: matching .ru email gets policy_denied, support loop since Aug 16

    <!-- SC_OFF --><div class="md"><p>I’m posting because I still cannot get a substantive technical answer from either company, and I want to know whether other users can reproduce this.</p> <p>**What happens**</p> <p>- I pay for SuperGrok Heavy through my X/xAI identity.</p> <p>- x…

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