This article argues that business leaders, not just Chief Information Officers (CIOs), should be held accountable for the return on investment and value derived from technology initiatives. While CIOs are responsible for technology delivery and economics, the business side must own outcomes like increased revenue or reduced costs. The current model, where IT delivers technology but business leaders are not held accountable for its value extraction, represents a significant governance failure. The author contends that business leaders are best positioned to drive the necessary changes in processes, behavior, and operating models to achieve desired outcomes, with the CIO acting as a critical co-owner rather than the sole responsible party for missed targets. AI
IMPACT This article discusses organizational accountability for technology value, which is relevant to how AI investments are managed and their ROI is measured.
RANK_REASON Opinion piece discussing technology accountability frameworks.
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