UKG's CIO, Prakash “PK” Kota, views HR technology as a significant future investment area for AI. Under his leadership, UKG employees have developed numerous internal AI tools and agents, leveraging platforms like Microsoft, Google's Gemini, and OpenAI's ChatGPT. The company is actively integrating AI into customer service, with autonomous agents handling a substantial portion of inquiries and drafting customer materials, thereby enhancing efficiency and allowing human representatives to focus on upselling. AI
IMPACT Demonstrates how AI integration in HR tech can automate customer service and enhance employee productivity.
RANK_REASON Article discusses internal AI tool adoption and strategy within a specific company, not a frontier release or major industry shift.
- Anthropic
- Autodesk
- ChatGPT
- Claude Code
- Gemini
- Kronos
- McKinsey
- Meta Platforms
- Microsoft
- OpenAI
- Oracle
- Prakash “PK” Kota
- PwC
- Salesforce
- Ultimate Software
- Verizon
AI-generated summary · Google Gemini · from 1 sources. How we write summaries →
