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OpenAI account deleted due to age verification error

By PulseAugur Editorial · [1 sources] ·

A 27-year-old individual from Taiwan is experiencing issues with OpenAI's age verification system. The system incorrectly interpreted the issue date on their Taiwanese ID as their date of birth, leading to their account being flagged as belonging to someone under 13 and subsequently deleted. Despite multiple appeals and attempts to contact support, including a case where OpenAI acknowledged the misinterpretation, the user's account remains inaccessible, with appeals being rejected within minutes. AI

IMPACT Highlights potential flaws in AI-driven age verification systems and customer support processes.

RANK_REASON User-reported issue with a product's functionality.

Read on r/OpenAI →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

OpenAI account deleted due to age verification error

How we ranked this

Signal score
7 / 100
Composite score across the factors below. Higher = stronger signal that this story matters right now.
Newsworthiness bucket
Tool
User-reported issue with a product's functionality.
Source corroboration
Single-source cluster
Only one publisher covered this so far. Single-source stories can still rank when the publisher is high-authority, but they lack cross-source corroboration.
Topics
product, other
Editorial topic classification. Feeds into how the story surfaces on /topic/<slug> hub pages and into the per-entity coverage mix.
AI-industry relevance
Standard
On-topic for AI-industry coverage; kept in the public index.
Story freshness
Breaking (< 6h)
Fresh story with cross-source coverage still developing. Ranking may shift as more sources report.

Full methodology in our editorial standards.

COVERAGE [1]

  1. r/OpenAI TIER_2 English(EN) · /u/Ok_Kaleidoscope_9721 ·

    I’m 27. OpenAI misread my Taiwan ID issue date as my DOB, deleted my account as “under 13,” then rejected my appeal in ~5 minutes

    <table> <tr><td> <a href="https://www.reddit.com/r/OpenAI/comments/1w3bk4e/im_27_openai_misread_my_taiwan_id_issue_date_as/"> <img alt="I’m 27. OpenAI misread my Taiwan ID issue date as my DOB, deleted my account as “under 13,” then rejected my appeal in ~5 minutes" src="https://…

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