Plex Coffee, a café chain, has significantly improved its operations by integrating ChatGPT Business. The company reduced onboarding time from weeks to days and cut operational questions via WhatsApp by over 50%. This was achieved by using custom GPTs to centralize knowledge from Notion and training materials, allowing staff to ask questions in natural language. The integration has freed up store managers to focus on community engagement and events, while also aiding in expansion research and demand analysis. AI
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RANK_REASON This is a product integration story about a business using an AI tool to improve operations, not a release of a new AI model or significant industry-wide development.
