Kimberly-Clark's CIO, Jeff K. Umberger, emphasizes that robust operating models are more crucial for successful transformation than the AI technology itself. He believes that focusing on people and process is the foundation for lasting change within an organization. Umberger's perspective highlights the importance of internal readiness and strategic alignment before adopting new technologies like AI. AI
IMPACT Emphasizes that organizational readiness and process are key to leveraging AI, rather than AI itself being the primary driver of transformation.
RANK_REASON Opinion piece from a CIO about the strategic importance of operating models over AI technology.
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