Visa's Greater China President, Zhang Wenyi, discusses how AI is fundamentally reshaping commerce beyond just payment systems. She highlights three key shifts: from 'people seeking services' to 'services understanding people,' from 'manual transactions' to 'intelligent agent collaboration in decision-making,' and from 'completing payments' to 'managing customer relationships.' Zhang emphasizes that trust, built on clear identity, authorization, and ecosystem collaboration, is crucial for the scalable adoption of AI in business. She points to China as a vital market for observing AI's commercial evolution due to its advanced digital infrastructure and consumer receptiveness. AI
IMPACT AI's integration into decision-making and customer relationship management will redefine commercial interactions and require new trust infrastructures.
RANK_REASON Opinion piece from a company executive discussing industry trends.
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