A research paper proposes a new framework for understanding insurance renewal in Nigeria, distinguishing between satisfaction and actual renewal behavior. The framework highlights that factors beyond trust, such as affordability, compulsory requirements, and perceived relevance, significantly influence a policyholder's decision to renew. The research aims to empirically investigate how claims experience, service quality, fairness, transparency, and trust interact to affect renewal decisions, particularly considering economic pressures. AI
RANK_REASON The cluster contains a research paper proposing a new framework for insurance policyholder continuity. [lever_c_demoted from research: ic=1 ai=0.0]
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- consumer behavior
- family economics
- Nigeria
- Nigerian Insurance
- Nigerian Policyholder Continuity Framework
- Sunday Okekwu
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