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ClaudeAI user reports complete deletion of chats, subscription, and credits

A user reported a significant data loss incident on August 15th, where their entire ClaudeAI account history, including chats, subscription, and credits, was inexplicably deleted. The user found their account reset to a free tier with only the initial chat prompt visible. This occurred during a service outage, and the user is seeking to know if others have experienced similar data loss. AI

IMPACT Potential loss of user data and trust in AI platforms could deter adoption.

RANK_REASON User-generated report of a potential data loss incident on a consumer-facing AI product, lacking official confirmation or broader impact.

Read on r/ClaudeAI →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

ClaudeAI user reports complete deletion of chats, subscription, and credits

COVERAGE [1]

  1. r/ClaudeAI TIER_2 English(EN) · /u/Green-Stage-230 ·

    Chat/Subscription/Credits deleted

    <!-- SC_OFF --><div class="md"><p>On August 15th I was continuing some work on Claude when they had their outage. Before their status page had reflected the outage I logged out and back in because I thought it was an error on my side, then the status page updated to show the outa…