A Cursor user on the Pro+ plan experienced unexpectedly high AI usage after accidentally triggering an intensive vision OCR process on a large batch of documents. The user requested courtesy credit from AI support to continue their work, but the support system, which refused to escalate to a human agent, denied the request. This incident highlights a user frustration with AI-driven support decisions that prevent human intervention for exceptions. AI
IMPACT Highlights potential user frustration with AI-driven support systems and unexpected cost implications of advanced features.
RANK_REASON User complaint about a specific product feature and its support.
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