A user reported on Reddit that they paid for additional credits on Anthropic's platform over two weeks ago, but the credits were never added to their account. Despite successful payment confirmations and a negative account balance, customer support has been unresponsive or unable to resolve the issue. The user is seeking either the purchased credits or a refund. AI
IMPACT Potential impact on user trust and adoption of AI platforms due to billing and support issues.
RANK_REASON User-reported issue with a commercial AI platform's billing and support.
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