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Car dealerships pivot to service revenue as new car profit margins cool

Car dealerships are increasingly focusing on their service departments, particularly routine maintenance like oil changes, as profit margins on new car sales have decreased from pandemic-era highs. This shift aims to secure a steady revenue stream and compete with independent service providers like Jiffy Lube and Meineke. Dealerships are enhancing customer experience with features such as walk-in appointments, financing options, and detailed video updates of vehicle services to retain customers and encourage future vehicle purchases. AI

RANK_REASON Significant shift in business strategy for a major industry sector due to changing market conditions. [lever_c_demoted from significant: ic=1 ai=0.1]

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AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Car dealerships pivot to service revenue as new car profit margins cool

COVERAGE [1]

  1. Fortune TIER_1 English(EN) · Marco Quiroz-Gutierrez ·

    Your next oil change is becoming a bigger part of car dealers’ business as profits cool and service departments make up the difference

    Dealers are chasing service revenue as pandemic-era profits from selling cars fall back to Earth.