A long-time paying customer of Anthropic expresses significant dissatisfaction with the company's recent practices, particularly concerning the Claude model. The user claims that the quality of results has decreased, usage credits deplete rapidly, and the model often ignores instructions, with limited support options available. This perceived decline in product quality and increase in 'predatory pricing' strategies, coupled with a lack of human support, leads the user to believe Anthropic is prioritizing profit over customer satisfaction, a phenomenon they term 'enshitification'. The user advises caution when building on Anthropic's platform and suggests exploring open-source alternatives. AI
IMPACT Suggests potential erosion of trust in a major AI provider, possibly impacting enterprise adoption and developer reliance.
RANK_REASON User opinion piece about a company's product and practices.
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