Best Buy 'repairs' laptop by removing RAM, customer claims

By PulseAugur Editorial · [1 sources] · 2026-08-18 09:00

A Best Buy customer reported that the retailer's Geek Squad 'repaired' their gaming laptop by removing one of the two 32GB RAM sticks, effectively reducing the system's memory from 64GB to 32GB. The repair notes claimed the laptop only accepted a maximum of 32GB RAM, despite the customer purchasing it with a 64GB configuration. This incident highlights a concerning trend of retailers potentially evading warranty commitments. AI

RANK_REASON Customer service issue with a specific product, not a new product release or significant industry trend.

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AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Best Buy 'repairs' laptop by removing RAM, customer claims

COVERAGE [1]

Tom's Hardware TIER_1 English(EN) · Mark Tyson · 2026-08-18 09:00

Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32GB RAM of RAM despite selling it as a 64GB configuration

A Redditor claims that Best Buy ‘repaired’ a blue screen-afflicted under-warranty laptop by simply removing one of its two SODIMMs, and when it passed tests simply sent it back with half the memory installed.

COVERAGE [1]

Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32GB RAM of RAM despite selling it as a 64GB configuration

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