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OpenAI custom GPT icons vanish for users, support investigating

Users of OpenAI's custom GPTs are reporting that their custom icons have disappeared, reverting to a generic icon. This issue is affecting users across desktop and mobile devices and appears to be linked to their accounts or a potential glitch within OpenAI's system. While troubleshooting steps have been attempted and OpenAI support is investigating, a resolution has not yet been found. AI

IMPACT Minor disruption for users of custom GPTs, indicating potential UI or account-related bugs.

RANK_REASON User-reported issue with a product feature, not a new release or significant event.

Read on r/OpenAI →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

OpenAI custom GPT icons vanish for users, support investigating

COVERAGE [1]

  1. r/OpenAI TIER_2 English(EN) · /u/onemananswerfactory ·

    Custom GPT icons disappeared.

    <!-- SC_OFF --><div class="md"><p>My custom GPT icons suddenly switched to the generic icon. It’s happening on desktop and iPhone, different networks, etc., so it seems tied to my account or an OpenAI glitch.</p> <p>I’ve tried all the usual troubleshooting and OpenAI support is l…