Deutsche Telekom's passkey solution has been criticized for its limitations, requiring users to rely on Google, Apple, or Windows Hello for authentication instead of supporting standard FIDO2 or hardware tokens like YubiKey. The system also restricts users to a single device or app for two-factor authentication. Attempts to get assistance from Telekom's AI and customer support have reportedly been unhelpful, with the AI unable to answer basic questions and customer service failing to connect users to the appropriate support teams. AI
IMPACT Highlights limitations in AI customer support integration for security features.
RANK_REASON Critique of a specific product feature (passkey implementation) from a major company.
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