A paying customer of OpenAI has expressed extreme dissatisfaction with the company's support, leading them to seek alternatives like Claude. The user reported losing access to their OpenAI account due to lost multi-factor authentication codes. Despite providing extensive proof of identity, payment history, and account ownership, OpenAI support allegedly refused to assist with resetting the MFA, citing a policy that prevents help for users with advanced account settings, a setting the user claims not to have enabled. This experience has driven the user away from exclusively using ChatGPT. AI
IMPACT Highlights potential customer service gaps in AI product support, potentially impacting user retention and trust.
RANK_REASON User complaint about customer support for a product.
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