Micron revises Crucial RAM warranty after lowball offer sparks backlash

Micron faced criticism for its warranty process for Crucial-branded RAM, initially offering a customer a refund significantly lower than the current market value for a faulty DDR5 memory kit. The proposed refund was only 37% of the cost of a comparable new kit. After public outcry and reporting by Tom's Hardware, Micron revised its offer, providing the customer with three faster 16GB DDR5 memory modules, totaling the original 48GB capacity. Similar issues were also reported by users with Crucial SSD returns. AI

RANK_REASON Customer service issue with a hardware manufacturer regarding warranty claims.

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