Research indicates that software vendors are collecting excessive customer data, which they then use to develop commercial products sold to competitors. This data, often accessed through CRM and internal communications, is repackaged and resold, with marketers unknowingly granting vendors this access. The findings highlight concerns about data privacy and the commercialization of customer information. AI
IMPACT This research highlights potential ethical concerns and data privacy issues related to how customer data is collected and utilized by software vendors, which could influence future data handling policies.
RANK_REASON The item discusses research findings about data collection practices by software vendors, which falls under commentary on industry practices.
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