A user on Mastodon criticized dots' customer support chat, stating it is the worst they have encountered. The chat system uses a large language model (LLM) to rephrase every message, which introduces a delay of several seconds. Users must then manually select this rephrased version to send, adding an extra step to the communication process. AI
IMPACT This LLM implementation in customer support adds unnecessary friction and delays for users.
RANK_REASON This is a user complaint about a specific product feature, not a significant industry event or release.
Read on Mastodon — mastodon.social →
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