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Deutsch(DE) Den dämlichsten Support-Chat hat wohl mit Abstand dots. Jede Nachrichte wird durch ein LLM gejagt, um sie zu reformulieren - was mehrere Sekunden dauert. Und da

dots criticized for slow LLM-powered customer support chat

By PulseAugur Editorial · [1 sources] ·

A user on Mastodon criticized dots' customer support chat, stating it is the worst they have encountered. The chat system uses a large language model (LLM) to rephrase every message, which introduces a delay of several seconds. Users must then manually select this rephrased version to send, adding an extra step to the communication process. AI

IMPACT This LLM implementation in customer support adds unnecessary friction and delays for users.

RANK_REASON This is a user complaint about a specific product feature, not a significant industry event or release.

Read on Mastodon — mastodon.social →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

dots criticized for slow LLM-powered customer support chat

How we ranked this

Signal score
0 / 100
Composite score across the factors below. Higher = stronger signal that this story matters right now.
Newsworthiness bucket
Meme
This is a user complaint about a specific product feature, not a significant industry event or release.
Source corroboration
Single-source cluster
Only one publisher covered this so far. Single-source stories can still rank when the publisher is high-authority, but they lack cross-source corroboration.
Topics
product, other
Editorial topic classification. Feeds into how the story surfaces on /topic/<slug> hub pages and into the per-entity coverage mix.
AI-industry relevance
Standard
On-topic for AI-industry coverage; kept in the public index.
Story freshness
53 days old
Aged out of breaking-news scoring windows; ranking reflects the durable signal from the full source set.

Full methodology in our editorial standards.

COVERAGE [1]

  1. Mastodon — mastodon.social TIER_1 Deutsch(DE) · macst3r ·

    dots probably has by far the dumbest support chat. Every message is run through an LLM to rephrase it - which takes several seconds. And there

    Den dämlichsten Support-Chat hat wohl mit Abstand dots. Jede Nachrichte wird durch ein LLM gejagt, um sie zu reformulieren - was mehrere Sekunden dauert. Und dann kann man auch nur diese Version per extra Buttonklick versenden. 🤦 # dots # dotstech # AI # KI # LLM

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