A user reported encountering an issue with Anthropic's age verification process, which requires partnering with identity verification companies to collect user biometrics and IDs. The user received an email prompting them to verify their age via a link, but the link led to an error page. This has prevented the user from reactivating their account. AI
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IMPACT Highlights potential friction points in AI service onboarding and identity verification.
RANK_REASON User-reported issue with a product's verification process.