Anthropic is facing a significant billing issue where users on Pro and Max plans are being charged for phantom usage, allegedly due to an infrastructure routing loop and a "Stale Token Bug" that occurred between July 29-31. This bug causes the system to ignore revoked OAuth tokens, leading to erroneous credit drainage and incorrect usage metrics displayed in the UI. Customers reporting this issue on Discord are reportedly being banned by automated bots, and support response times are estimated to be as long as four weeks, leaving affected users with substantial unexpected charges and no immediate recourse. AI
IMPACT Potential erosion of trust in Anthropic's billing and support systems, possibly impacting user adoption and retention for their paid plans.
RANK_REASON User-reported issue with a product/service, not a core AI release or research milestone.
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