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Anthropic users report lost documents and reappearing conversations

A user reported that a document they were translating with Claude suddenly disappeared after their Max subscription ended. Simultaneously, an older conversation reappeared at the top of their chat history. The user, who is on the Pro plan, believes this is a serious bug and is calling for Anthropic to investigate and compensate affected users, citing a similar experience reported by another user. AI

IMPACT Potential user trust issues for Anthropic's Claude product due to data loss and retrieval problems.

RANK_REASON User-reported bug in a commercial AI product.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Anthropic users report lost documents and reappearing conversations

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/FactStrong3204 ·

    Anthropic should conduct a proper investigation and compensate users for any losses caused by it

    <!-- SC_OFF --><div class="md"><p>The document I had been actively translating with Claude suddenly disappeared as soon as my Max subscription ended. At the same time, a conversation I had been working on a month ago suddenly appeared at the top of my chat history.</p> <p>What ki…